Support for Aras Products and Connectors by Prorigo Software

A dedicated team of support engineers is available to answer your queries, and provide help in resolution of any incidents reported, related to Aras products and connectors developed by Prorigo.

Email Support

For any kind of support request related to Prorigo's Aras PLM products, customers with an active support subscription can reach us via email: support_aras@prorigo.com

Contact Support

Support Subscription Service for Aras Products and Connectors

To access support for Prorigo's Aras Products and Connectors, customers must maintain both a valid Subscription for Prorigo developed products or connectors and an active Aras Subscription.

A. Technical Support Services

The broader areas of support covered are listed below:

  • Technical inquiries
  • Incident reporting
  • Requests for software enhancements
  • Assistance with installations and upgrades
  • Platform and system compatibility questions
  • Software release and documentation requests

After an incident is reported by a active subscriber user via email, Prorigo support team will respond to the incident within reasonable time and track the incident till closure.

B. Annual Subscription Support Policy

  1. Support for Prorigo's Aras Products and Connectors is governed by this policy, and the applicable License Agreement accepted by the customer.
  2. Support subscriptions must be purchased in advance for all installed software licenses.
  3. Support services are only available to customers with an active Aras Products support subscription.

Ready to build your next idea?
Reach out to us!

Join the Prorigo family and collaborate with a trusted partner to bring your ideas to life. With a proven track record and a growing list of satisfied clients, we're ready to support your next big project. Connect with us today!

Get Started